Showing posts with label interview. Show all posts
Showing posts with label interview. Show all posts

I Have No Experience, but I Have an Interview. What Do I Say?




If this is you, I am sure you have a few questions concerning the interview. And here are my answers:

      1. Is it a mistake?
    Absolutely NOT. If they called you, and asked for your name on the phone and scheduled you for an interview, then it's you they want to meet. Stop worrying and get prepared. They have your contact information from your CV and since they can see in your CV that you have no experience, then they know about your background. 

2.  Should I go?
Absolutely. Even if you don't get the job, at least it will help you get used to the interview environment and do better next time.

3.  What will they ask?
First of all since you don't have any experience, they will skip that and ask questions about yourself, your personality, your studies, your personal projects, any volunteering activities you may have done, just to see if you were interested in doing something else than just going to school, they will ask about any additional courses you attended, what you learnt. Then they will ask about your future goals, why you want to work for their company, what you know about them , if you remember the job ad and if you have any questions about the company, the job or the team.

4.  Should I ask questions?
Of course. Asking questions means that you are interested. You can prepare a few from home, but make sure you don't get too aggressive. Ask the questions during the discussion without interrupting too often and also at the end of the interview.

5. What do I say about myself?
Read the job ad and see what kind of employee they are searching for. What skills and strengths this person should have. Then tell them which of these you have offering examples and arguments. For example, if they are searching for someone with organizing skills, tell them you are a great organizer and how you managed some projects that you and your team had to do in college.

6.  What do I say about my experience?
Focus on what is connected to the job you are applying for - mention that you don't have experience, but that you were part of an internship in the field, you attended some classes connected to the field (make sure you mention those in your CV), that you came to visit their headquarters when they organized some "Open Doors" events, that you have been interested in their jobs for a while and visited their stand during the last job shop where their employees told you a lot about the company, mention any volunteering you may have done (even if not directly connected - it will prove you are not just an ordinary student who cares just about parties and wasting time with friends). Mention anything you find relevant that will prove you did something besides your regular student activities. It's useful.

7.  How long should the interview take?
Between 15 minutes and one hour. Chances are that since you don't have experience they will most probably keep you there closer to 15-20 minutes than to an hour. More useful details about a first interview here and about how long it should take here .

8.  How should I prepare?
Read the job ad carefully (they will ask about it to see how interested and careful about details you really are), prepare questions and read about their company. Why? Please read about it here.

9. What should I wear?
It depends on the position you are going there for. Please read about it here

10.Why did they call me since I have no experience?
Not all positions require experience. Some companies are willing to hire young inexperienced professionals and train them, sometimes even for months for a number of reasons: a fresh perspective, young people are more eager to learn and adapt to change and the last one (not too nice, but it's the reality unfortunately) - young people are willing to work for less money for a while. This can mean serious cost savings for the company. You need to remember that the corporate environment is all about profit not society well-being.

If there is a question that you may have and I missed, please write it to me in a comment and I will reply asap.

Take care,
Geo

Strengths and Weaknesses – What Should I Reply at the Interview?

A lot of candidates, especially those that are preparing for their first interview, ask the following question: "One of my friends has recently told me that during the interview the recruiter will ask for sure about my strengths and weaknesses. What do I reply? Can I prepare somehow for this question?"

Well, first of all, professional recruiters no longer waste their time with such questions that can be found in any recruitment and selection course for students. Professional recruiters prefer open discussions, case studies and of course ask the candidate to tell about specific situations where a certain skill could be found. For example, "Please tell me about a situation where you had a conflict in your team. What happened with your team members? How did you solve the problem?". If the candidate is a good manager, he would have solved the problem in an efficient manner without any further impact on the team. This kind of answer, with all the specific management details, is more valuable than the candidate just telling the recruiter he's a good manager. Answers to such well-known and expected questions like "What are your strengths and weaknesses?" can be prepared well before the interview, even found on the internet (some advisers may tell you what's useful to say and what's not) and the information offered to the recruiter by a shrewd candidate can easily deceive. Moreover, if the recruiter is following certain skills according to the job specifications and the candidate's answer is about others, then the time was completely wasted - better ask directly what I, as recruiter, am interested in.

Coming back to the question - there may still be recruiters who will ask you this question, so thinking a bit about it can't hurt. What should you reply? Clear strengths and weaknesses that are yours and not that you found in a book. Examples may be requested further on so don't lie. By the end of the interview, after several other questions, they will know you did. Also, remember that references can be verified, so additional information about you will be revealed for sure. If you say that you are always on time, but your former manager tells the recruiter during reference verification that you were late for work at least once a week, then you proved a liar and they won't care anymore about any other real skills you may have. 

Also, think about at least 3 of each. Some recruiters will insist that you tell 3 strengths and 3 weaknesses. In my opinion that's a waste of time, but you can prepare. Believe me, under the interview stress, you won't have any ideas, especially if you are a beginner on the market. You will hardly remember what you prepared at home; coming up with new ones will be even harder. Thinking a bit about it won't hurt as I said.

And last but not least, don't mention as weaknesses features that are in fact strengths - like "I am too ambitious". That will make the recruiter ask you to come up with one more and they will be really annoyed - trust me.

Now, what are strengths and weaknesses you may ask. Everybody talks about them but nobody tells you what they are. Well, strengths are positive features about yourself that can help you boost your personal or professional life - like being ambitious, smart, optimistic, organized, having good decision making skills, even knowing Java or Excel. Weaknesses are negative features that can slow you down - for example being impulsive (that's my main one). Being impulsive can affect your team work, can make you say or do things you can later regret. One more thing they may ask and you need to be prepared - how are you improving - think about what you do already or plan to do to make your weaknesses impact your life less, especially professional one - this is the one they are interested in. For example, if you don't know how to prioritize, a time management course can be helpful.

To sum up, you can think about this question and prepare something, but never come up with answers from the internet or details that in fact are not yours.

Take care and good luck with your interviews,
Geo

No Feedback Yet for an Interview I Had. Am I Rejected?


A lot of candidates ask themselves when should a proper feedback come from their potential employer. "Am I rejected?" they ask. Well, here's how it all goes:

1. Most companies won't reply to just receiving your application. In most cases, if you receive anything at all, it's an auto-responder email. So, don't get too excited - it means only that they received your application and that from then on you need to wait.

2. From receiving your application, they may contact you immediately (and I mean immediately - we were searching at some point for a Reporting specialist and I was scanning the applications every 60 minutes - the position was critical, so the guy that we hired in the end was called to be scheduled for interview about 30 minutes after he applied) OR it may take even months. My personal advice, don't send just one application and then just wait. Send applications to all positions you are interested in and take it from there. You have better chances this way. Just for you to have an idea about when you may be contacted - check to see when is the deadline for applications. Normally companies contact candidates shortly after that.

3. If they contact you for a first test or interview, then feedback from their side is mandatory. If they don't offer it, then this company is not worth taking into consideration. All reliable companies who respect their candidates should offer feedback, no matter if it's negative or positive. Negative feedback normally comes via email (sometimes via phone - we used to call all candidates who we thought had some potential chances in the future to tell them what to improve and when to apply again). Positive feedback comes as an invitation to another interview or as a job offering (via phone, email or as an invitation at the headquarters where the offer is discussed face to face).

So, when should you start worrying about not receiving the feedback? First of all, remember to ask at the interview about feedback. It's not wrong to ask details concerning the potential date of receiving feedback. If the tell you two weeks, give them 2-3 weeks (maybe they have some additional candidates they need to see before the final decision and it takes slightly a bit longer, the hiring manager is busy and can't have final interviews as initially planned or even the client comes with some changes in recruitment plans) and then start worrying. If it's been 4 weeks already and nobody has bothered to tell you anything (sometimes recruiters call candidates to tell them when feedback has been delayed), then forget about this company and start searching again.

Good luck with all your job plans and Happy Holidays,
Geo

Why Being the Best at a Job Interview Doesn’t Always Mean Success


Have you ever been invited to a job interview and after that you went home confident that all was great and that the job was yours? Have you been so confident that you knew all the details they asked for and that you went with your friends to town to celebrate before the company even called you back for a feedback? Have you been so well prepared for all the questions and you did so well that you were sure you blew their mind with your knowledge? Have you been so sure you were the right candidate; the one and only, that you had the best skills, the best knowledge, the best attitude, and the best of the best?



Did they call you later to tell you that you were rejected, the whole world crushed around you and you simply didn’t understand why no matter how hard you tried to figure it out? Well, here are some possible reasons (I am talking only about professional reasons, not silly and unethical reasons like they hired someone’s friend or relative instead):



-          Sad as it may be, you simply weren’t the best as you expected – there was another candidate just a little better; what can you do – simply ask what you could have improved and do it; some recruiters will tell you;



-          You were the best, but the team manager didn’t see you as part of their team– being the best individual doesn’t always mean that the candidate is right for the team – each team manager investigates candidate’s skills to see if they would work well with the rest of the people in the team – no matter how great you are, not working well with the existing team can mean project failure;



-          They found out some information about you that they didn’t find suitableor that damaged your image – did you check all the profiles and comments that you have made public on LinkedIn or other similar networks? Did you check all the photos that you have available on Facebook? Did you do a simple Google search with your name as keywords to see what comes up? Did you ever think that your picture from the seaside 4 years ago that you placed online, picture where you were happy to show your friends how drunk you were after drinking 6 bottles might be available and might affect your credibility?



-          Have you been a good employee in all your previous jobs? Did you know that HR people know each other most of the times and can ask for unofficial information about your performance, behavior, attitude, team work, loyalty and so on? Sometimes labor law requires that the candidate is informed when background checks are done, but let’s be honest, if you had a friend in another company and wanted information about something happening there, wouldn’t you just ask unofficially? Just between friends? Well, HR people do that, just between friends and sometimes find out interesting information about candidates; so you must be really careful as the past can haunt you;



-          They have some hidden selection criteria that they are not allowed (by law most of the times as this is considered discrimination) to publish, but which unfortunately exist – what I mean, they need to hire a man instead of a woman or the other way around (for example you will be selling lip gloss, you are a great salesman, but they think a woman would make better connections with their target audience), they have a specific age range in mind, they don’t want a mother with children as she is not available to do overtime and they want someone willing to do that, they prefer someone single who can travel a lot (even if you say you are available, being married and traveling all the time may affect your relationship and at some point you may quit and they don’t need that after they have invested in you) and other similar ones;



-          You have some specific features that they would like to avoid due to some previous negative experiences they had with similar candidates – for example – we were searching at some point for our help desk team French speaking candidates; we found some great ones that had French teaching as previous professional background; we hired a few and after a short while most of them decided to leave as they considered the job too demanding and below their professional level. This was a mistake from our side as we didn’t check their motivation thoroughly enough and we offered them just because they were the best French speakers. We found out that teachers most of the times have a much less demanding job in school than French speakers in a help desk center dealing with angry customers all the time, that they have 3 months of vacation during summer which was not the case in our company, that they had the respect of their students while our clients would be always angry and treat them badly. All this made us think really well if we wanted to hire another teacher again, no matter how great their French was.  Do you understand my point?



I hope that my article will help you choose the positions you apply for wisely. Make sure that you really want the position and make sure that you are really well informed and ready for what is expecting you.



Take care,


Geo

Recruitment and Selection: 10 Things Recruiters (Me Included) Hate about Candidates

After working for several years in the recruitment field and after talking to fellow recruiters, here are 10 most annoying items that we hate about candidates. This list should be useful for candidates also as it will help them understand our point of view and will prevent any silly situations in their job seeking activities:

So here they are:
1. Inappropriate CVs - CVs too short, CVs too long (I've received one one that had 14!!! pages), CVs that have no connection to the job, CVs without contact details, CVs with stupid email addresses, CVs with silly names (candidates that don't offer their real name like "Poker DJ" - Guys, do you even hope that anyone will contact you for a serious job if you put such a name on your CV?, CVs in other languages than those requested, CVs that mention "gsgdyuue" for current company name, CVs that instead of responsibilities for a certain current position mention only the description of the company (I received a CV once of someone working in a hotel - they didn't mention their responsibilities there but considered suitable to tell me how many rooms the hotel had, what an amazing sauna, WI FI and similar crap - Guys, are you applying for a job or selling me a vacation?), ugly CVs that nobody bothers to format and put in a nice and readable template - I received CVs in .txt format, without any fonts or alignment, CVs that lie (fake studies, wrong level of languages, fake courses), the list can go on but I will stop here...
2. Not replying when contacted - this is a great waste of time for the recruiter, wasting time with useless phone calls or writing emails nobody answers. Imagine that nobody will ever call you again after 3-4 tries. If you are available only during certain hours or on certain days, please mention that in your CV, don't let us call like crazy. Thanks :)

3. Not showing up for interviews and not calling to reschedule or explain- this is driving us crazy because the recruiter's time is completely lost - you can't schedule someone else in just a few minutes, you have to sit there and wait for at least 15 minutes before you give up, you have to start making phone calls; not to mention the time you have already wasted reading the CV and going through previous stages of the selection. Guys, if you don't want a certain job, be brave enough to say so. "I am sorry, I am no longer interested." You can even give us a nice lie that you have already received a better offer. Just letting the recruiter wait will probably send your CV directly to trash. Chances to be called again are almost zero - you have attitude problems, even if you may be good for another position later in the future.
4. Showing up far too late for interviews - please don't unless you have called before to explain that you can't find the location or that something really serious has happened. Being late means most of the times a change in the entire schedule for the entire day and for the rest of the candidates too. Your risk is to go through a superficial interview or to lose the job to someone who was there on time.
5. Showing up uninvited for interview- don't do it, no recruiter will change their schedule to meet with you especially that not being invited can mean having a rejected CV. Your risk is to seem desperate and this is not seen as a good thing. Especially if you are a pushy type and insist on being seen. They may meet with you just to check what's so great about you, but remember that the exam will be extra strict and most probably it will take 10 superficial minutes. Recruiters have hundreds of CVs to read and tons of other activities on their mind - ads, promotion, job fares, reporting, other interviews - messing up their schedule will not be appreciated. You feel you are amazing and someone overlooked your CV, better send an email or call and politely ask for an interview. You have better chances that showing up uninvited.
 
6. Acting important - nothing is more annoying for a recruiter that a candidate that keeps bragging about how amazing they are, about how many people they know, sometimes I get candidates that feel the need to tell me that they know important people. So what? You are here to be tested and show us what You are worth. We don't care about your important connections. Remember, a really smart person is only that one that is modest too. They impress by their personality and their knowledge, not by their connections and political skills. Also, lying about your responsibilities drives us crazy too. I've had a candidate once that told me what an amazing manager he was and that he managed a team of 20 technicians in France bla bla bla. He was interested in management only - no team member position - he specified that several times. When we asked for references, he proved he was no such thing as a manager. He was just a simple team member and the 20 technicians were just his colleagues.
7. Inappropriate dress code for interviews - guys, always dress for the position you are being interviewed for - try to imagine what you would be asked to wear on the job on a daily basis and use that. If you simply can't imagine, ask the recruiter - it's not silly to do that. I had once a guy for interview and I even remember him now after a few years - he wanted a sales coordinator position (position that involved working with doctors and medical center managers) , but instead of a suit he came dressed in a T-shirt that wasn't even ironed, his hair was a big mess and at 10 am he looked like he had just woken up. Imagine what happened to him...Sorry, guys, but for certain positions appearance is key as you represent the image of a company.
8. Not being able to evaluate your market value correctly - this is what I personally hate the most - students or fresh graduates that have some general knowledge in a field, have never worked in their life, haven't done any volunteering, no internships, but apply for management positions and ask for a fortune. People, wake up and grow up! You have graduated college, good for you...So did hundreds of others. Now look around and compare your real value with that of others. Do you really offer what the company you are targeting wants? If not, lower your expectations and see where you really position yourself.
 

9. Accepting a salary offer, then rejecting it one day before start date - this is a great waste of time for HR - we waste time with the CV, we waste time with the interviews and tests, with all medical checks, with all the crazy paperwork, we stop the process because we have found the candidate and then, one day before we are told we have to start everything all over again. Guess what, we have deadlines and targets also and not filling a position on time is very bad. For people like you we need to come up with backups and we have to take risks. Dear candidates, please be so kind to tell us bravely when you are not interested. This will give you other opportunities with us in the future. Giving up one day before start date with no real reasons will probably delete you forever from the database, no matter your abilities.
10. Showing up for start date then telling the manager that you are no longer interested - this is a variation of no.9. I've had this recently and I can tell you it is not fun. Besides all the time wasted before, you have now wasted a day of Induction training also and you have tons of paperwork to prepare for the leaver. Not nice, candidates, not nice. I've recently had one guy who came for just one day then told us he had to leave to another country to prepare his master's degree as it was the requirement of the University. Really? And you have found this out Today?

I hope this sheds some light on the difficult life of the recruiter. So, dear candidates, please read this article carefully and try not to make our life a living hell :)

And for the other recruiters out there, I am waiting for you to share your thoughts or to add more items to the list.

Take care,
Geo  

Also read:
10 Things Candidates Hate about Recruiters 
https://human-resources-faq.blogspot.com/2013/02/10-things-candidates-hate-about.html

Why Should You Find Out Company Details Before the Interview?

As a recruiter I strongly advice you to do it. Even if the company has a website too large for you to digest in a few hours. Try to select from it only main information that you can impress them with: company main activities, company values, location/s, achievements and awards during past years. Try to spend at least one hour reading about them, remember as much as you can, even write down some information that you consider important.

If you go there for a position in a specific field try to find out information about that field:
-          HR: find out about current company headcount and distribution across the country/globe, training programs, employee benefits, CSR campaigns, anything connected to HR and if they don’t ask you try to ask 1-2 questions connected to the field just to show them you care about their company, you tried to find out more and you want to know more;
-          Finance: remember some financial related information – company income, company financial issues, problems they have and maybe some solutions you see, read articles, show them you are interested;
-          Technical: find out about their Research & Development department, their divisions, technical details of their products and services;

Why is it important to know as much as you can about the company?
-          They are likely to ask and if you have no idea your application will look very bad – you have no idea what they do, you didn’t try to find out, you prove that you don’t really care about the company, so why should they care about hiring you?
-          If you know, you will convince them of your motivation – you want to work for their company, you know what they do, you really want this job and not another one in another company.

Where can you find out information about a company:
-          their website;
-          people on social networks who work for that company;
-          internet articles;
-          forums;
-          job fares where you can meet recruiters;
-          even the person scheduling you for the interview can direct you to a source of information about their company.

What not to do: don’t ask stupid questions at the interview just to show how much you read about the company. Ask real questions, ask for information that you can’t find and are really interested in. I had someone at the interview asking me about the company values. I was really annoyed since they are on our website and also displayed on the walls in the hall where the candidate waited before the interview.

Take care and good luck with the job applications.
Geo

What's a phone interview, when does it happen and why is it necessary?

A phone interview has the same selective value as a standard face to face interview and is similar in terms of structure and type of questions.

Phone interviews are normally organized in two situations: when the recruiter is doing a quick pre-selection of a large number of candidates or is doing a more thorough selection of candidates who are located in a different city than the company headquarters to prevent unnecessary travelling from any of the two parts (recruiter or candidate).

In the first case the phone interview is normally short – just 10-15 minutes and the questions addressed have the purpose of quickly accepting or rejecting the candidate for the next step. This interview is never the last one. At least one face to face interview will follow. Questions addressed sometimes test skills that the candidate claims to have in order for the recruiter to avoid wasting time – questions may test a foreign language, IT, engineering or any other technical or business knowledge. Questions are clearly targeted to a certain area and if the candidate fails to reply they don’t get a second chance, at least not immediately.

In the second case the interview is longer – even up to one hour and the questions addressed range from technical skills to personality, experience, role plays and case studies. This interview is again never a final one. Unless the position is a virtual or remote one, no company will hire you without seeing you face to face. Not even a Skype interview is enough if you are working in an office. Expect them to wish to see you.

Coming back to the phone interview – depending on the position, sometimes two or more phone interviews may be used during the same recruitment phase. One may test for example language skills for 10 minutes and then if you pass another recruiter may test your technical skills. The two interviews are rarely during the same day; rarely, but not impossible.

To sum up, the phone interview is the type of interview where you are asked questions over the phone, it has the same value as a face to face interview, but very rarely expect it to be final. However, if you fail it, you will not be invited to the following step which is the face to face one.

Take care,
Geo

If they call me for an interview, how to sound interested, but not desperate?

Question suggested by my friend Gianina Froicu

First of all, if they call you, then they see potential in your CV and obviously want to investigate more.
If they call you just to schedule the interview, just keep the conversation short - obviously they have only 2-3 minutes to schedule you and that's it. They don't have time for the interview itself so it's not a good moment to shoot lots of questions at them. Not at all a good idea to start asking about the job responsibilities, company, team or salary. No way! Just write down the time and place or suggest another if their initial proposal doesn't work for you and that's it for now. Just make sure you know exactly where to go and you have understood the address correctly.

Then, how to sound interested but not desperate for the interview?
Just wait for them to address you questions first. It's really frustrating for a recruiter to start the interview, ask 1-2 questions and then get bombarded by the candidate with more questions than they have answered so far. Act normally, try to keep calm, answer their questions, ask a few yourself during the interview but don't turn the discussion into your questionnaire towards the recruiters.

If you have additional questions, ask them preferably at the end of the interview, better prepare a few from home that require short answers. Your questions show the recruiters that you are interested, but too many of them show that you are desperate. Make sure you ask them questions that really interest you and for which you can't find answers on their website.

Don't ask pompous questions like : what are your company's objectives for the next 5 years or what are your company's values just to look smart in front of the recruiters. I have been asked by a candidate these two questions and they annoyed me. The company's values were all over the walls and they could have read about them before or after the interview. About the objectives - the candidate asked this question just to look smart because she obviously didn't pay too much attention to my explanation and was eager to move on to another question. Also, she kept me at the interview for almost 30 minutes more because she just couldn't stop from asking questions. We were at the beginning and wanted to grow our image in the city so I didn't send her away, but this is an annoying practice and don't be surprised if the recruiter shuts you up and send you home nicely. They may have 8 more interviews for the day after you.

So, as a rule - answer briefly unless they ask for more details, ask questions during and at the end of the interview but keep them relevant and short.

Take care,
Geo

What do I wear for an interview?

Question suggested by my friend Gianina Froicu

It all depends on the position you are being interviewed for and the location of the interview.

1. For a manager position - always use business dress code. You will meet other managers for sure, especially if the interview is at the company headquarters. There are exceptions concerning the location of the interview of course. One of my colleagues - Transition manager- was interviewing a candidate from a different city and they decided to meet at the airport in a cafe place since our manager was spending 5 hours between flights and the candidate's residence was in that location. In this case you may still dress business - maybe just lose the tie because of the more casual place to meet, but still be business to make sure you make a good impression.


2. For a senior specialist - if you expect to be working on a position which will require business dress code daily (like Key accounts manager in sales), don't hesitate and use business dress code. If you expect to be working on a position and in a company where dress code is not specified (like programmer, web designer, economist), use business casual. What's business casual? Your regular clothes, always neat and clean, always decent, but without jeans and sports wear.


3. For a junior specialist - if you expect to be working on a position which will require business dress code daily (like Front office clerk in a bank), again don't hesitate and use business dress code. Else, please see above. Business casual is fine for the interview, even if later you will use your sports shoes on the job and so on. Try for the interview to be a little better dressed than you would be on a regular day on the job.


4. For a skilled worker position - most of the times the interview will include practical tasks. Business dress code is not very common. Just use your regular clothes that you would use on a normal day. Just remember the neat, clean and decent rule.

Rules 1-4, except the special case I mentioned in 1., apply mainly if you go to the headquarters of the company. If you are invited in a different location - which is not very common but may happen - like in a restaurant or bar (the company may not have an office where you live - i.e. you will be a sales agent working from home in your city), try to dress neat, clean and decent, but more on the casual side than on the business side. Strict business dress in a bar looks a bit ridiculous. Your intuition can also help or simply asking the person scheduling the interview can save you a lot of trouble.


What to always remember - no matter what you decide to wear, neat, clean and decent are always the answer. Make sure you have clean clothes, not too colourful, decent, no wrinles, no holes, no torn materials, no stains and so on. I remember a guy who came to me for an interview at 11 am - he had just woken up, he hadn't washed his face, his T-shirt looked like he had slept in it and his hair was all untidy and messed up. Of course he didn't convince me. He might have been smart, but I didn't see it no matter what. Always try to make a first good impression - be always neat, tidy, decent and clean and no matter if you don't select the correct dress code all the time, you have a chance.

What are HR people looking to identify from the candidate during an interview?

Question suggested by my friend Gianina Froicu

To start with, I should define the phrase "list of competencies" and type of competencies.
For each position there are two types of competencies - technical/business competencies and soft skills.

Technical/Business competencies are tested mostly by technical members of the team (senior consultants and analysts, technical managers, any person from the team able to decide if a candidate has the right knowledge to be a programmer, database expert, tester, HR specialist or even welder or cook). All knowledge making you a professional/expert in a certain area are technical competencies. Even for human resources - what they know and their experience in terms of recruitment, payroll, law and so on involve the technical or business side of the job.

The other side is made up of the soft skills.
Soft skills are the individual traits, connected somehow to the candidate's personality and social experience. Some can be developed and improved in time and some you are born with. Some examples are: presentation skills, decision making, strategic thinking, proactivity, time management, organizing and prioritizing skills, resilience to stress, leadership skills, social skills, team work and many more.

These are the skills that HR tries to identify during an interview through targetted questions. A candidate can be asked directly if he/she is organized and asked to give examples, can be given an exercise (for example to prioritize a list of tasks according to their importance and urgency) or can be asked tricky questions like "Where do you leave your keys when you are at home?". According to the answer you see if the candidate leaves his things all over the place and then complains about not finding them or if they have a special place for their keys that they use daily. Of course only one question is not enough to test a candidate. HR may ask more or may combine different testing techniques in individual or group interviews to select the best candidates.