What Is Headhunting? Beginner’s Guide…



Most of you have probably heard about this term. It’s actually not new in recruitment. Headhunting has been used for several years now and sometimes successfully. But did you know that headhunting is not accessible to all recruiters, that some hate doing it and that you need some special skills (similar to those used by sales people) to actually be successful? Did you also know that not all candidates are on the list of headhunters?
Well, in this article I will tell you about headhunting from scratch – my goal is for every potential candidate to be able to identify headhunting when they are facing it. In order to do that I have decided to reply to a few common questions about headhunting for you to get an idea:

1.       What is headhunting?
Headhunting is a form of recruitment and selection where the recruiter finds the contact details of a specific candidate that has some specific skills and contacts him/her in order to convince him/her to participate in the recruitment process. Headhunting doesn’t mean that the recruiter is calling you to make an offer. Just to convince you to participate in the process. They may have liked your CV, but they need to test you, so don’t be super excited. However, if they have called you without you applying for the job, your chances for the job (considering that you do have the skills you mention in your CV), are higher than those of some other regular candidates that applied directly. Headhunting means that the recruiter has done some research concerning you and that they are interested in your knowledge and experience. So, is them calling you a good thing? Of course… if they are interested, it means you are able to have higher demands.

2.       Why do recruiters do it and when?
Recruiters normally use headhunting when they have listed a certain position on the market and nobody interesting applied, when they are looking for certain skills and don’t want to waste their time placing ads that useless candidates would apply to, when a certain position is rather confidential and they don’t want to list it publicly on the market or simply when filling a position is critical and needs to be done fast and they don’t have the time to wait for candidates to apply.

3.       Who is usually on the list of headhunters?
Not everybody of course – just those candidates that have special skills, employees from the competition most of the times. If you are a fresh graduate, don’t wait for recruiters to call you because they won’t. Apply yourself and hope to be called later when you get those special skills they need.

4.       What skills does a headhunter need in order to be successful?
As I said earlier, not all HR people can be headhunters. You need to have some skills similar to those of sales people:
·         you must be tough and don’t take rejections personally (this time the candidate is rejecting you as a company not the other way around);
·         you must have a vivid imagination concerning how to get contact details (candidate’s email and phone number don’t just sit there waiting to be discovered – you must search the internet, call people you know that may know the candidate you are interested in, sometimes invent stories over the phone or email – believable and professional stories - to get to the ones you are interested in);
·        you must be persuasive (to convince the candidate to accept to come meet you or the hiring manager);
·         you must be shrewd sometimes – I told you earlier that sometimes you have no idea how to contact someone; that someone may be a key resource of a competitor, a manager or who knows what important person that won’t just give their contact details to just anyone; you must have believable stories for their secretary, their colleagues who may be answering the phone; sometimes you have to lie, to invent details and all just to get some contacts. If you feel you’re not up to it, just give up;
·         you must be fast – sometimes there may be other headhunters interested in the same candidate – you must be there first;

5.       How should a candidate behave if approached by a headhunter?
Nothing special. If they are interested in the position – ask questions and agree to come to the meeting; if not, simply thank the recruiter for the call or email and explain that they are not interested either at the moment or at all. If some specific project is not allowing you to change jobs right now, it’s fine to accept that the recruiter keeps your CV for later use. You don’t have to be suspicious and ask questions like “Where did you get my phone number?” or “Who gave you permission to call me?” This will only look bad. Just be polite as you may never know what great position they may be offering you in the future.

6.       Is headhunting illegal?
Well, it depends on what the recruiter does with your contact information which should be confidential and protected by law. If they don’t make it public and just use it to contact you while explaining how they got it and what they need from you, then it’s fine. Making headhunting illegal or not depends on how professional the headhunter is.

7.       Where do headhunters find your contact data? Are you allowed to ask how they did it?
First of all, yes, you are allowed to ask. Just be natural and open if you really care so much how they got it. In terms of where they get the data, there are several sources – they may be a connection you had not noticed on LinkedIn, Facebook or other social network, they may have your details from one of their contacts who knows you, they may have bought it from job portals who allow recruiters to unlock your CV after paying a certain amount of money, they may have found it online somewhere if you have a personal website or are a public person, you may have applied at some point in your career to the company they work for and have forgotten since, or you may have applied to some position in another company they worked for and they have saved your contact details just in case (this one is a bit on the edge of illegal, but it’s possible), they may have told someone that knows you a story and convinced them to give them your details, you may have exchanged business cards at some meeting you no longer remember – the possibilities are multiple and they only depend on the imagination of the headhunter;

8.       What are the risks of headhunting?
For the candidate there’s the risk of being heard by someone while answering the phone and accepting to meet a headhunter. So if someone calls you and they tell you they are interested in your CV, just ask them to call you back if you can’t speak and are really interested in finding out more. For the headhunter the main risk is that the candidate rejects the proposal and that the position doesn’t get filled in on time – this is just time wasted. There’s also someone else at risk – the company the headhunter works for – if the candidate is being part of a headhunting process, they may get the idea that they are highly desirable (which is true) and ask for more money than the company intended to pay or can afford.

All in all, is headhunting a misleading black practice? Well, not really. It may be perceived so because headhunters must sometimes turn to almost illegal ways to contact candidates. However, headhunting proves sometimes even more efficient for both the company and the candidates than regular recruitment and selection. Headhunting must be taken as it is and must be practiced in a professional manner.

Take care,
Geo

*** Video version of this article available here: http://www.youtube.com/watch?v=PKel3cQ4INs&feature=youtu.be
  Enjoy!

I’ve Recently Been Promoted. How Can I Gain the Respect of Older Team Members?


This is a typical problem that young and ambitious managers that have just been promoted face.  It’s completely normal that at some point in your manager career this happens – whether you like it or not. You’re either promoted from your old team or you have just been hired into a new one – no matter which is which, you will most often have someone in your team that is older than you are. You may be in the lucky situation where this person doesn’t want your job (is either satisfied with his current one or doesn’t feel strong enough to lead a team) or you may be constantly watching your back as this team member was your competitor during the assessment and is waiting for you to make a mistake just to prove to your managers that your promotion wasn’t such a great idea.





My advice comes to help you in the latter situation. So, what to do? Quit? Reject the promotion you’ve been working for such a long while? Absolutely NOT. If they promoted you, you must be good and you must deserve it, so be proud of it and act as a manager – make the team work together with you and deal with their frustrations in a diplomatic manner. If you run away, you will learn nothing out of this experience and the next time you apply for a new promotion, your current fears will overcome you once again. So, here’s what to do:


·         Involve the team members you fear most in your projects – make them feel more important than the rest of the team; seek their advice, ask for their opinion and even try to implement their suggestions if they are good; if not, explain to them why they are not – make them realize that in your position you have a larger picture and they will understand in the end;



·        Transform these older team members into change agents – meaning that you should explain your vision to them, make them improve it and embrace it, ask them to implement it into the team and reward them constantly (individually and publicly where necessary) for their success;



·         Delegate important tasks to these team members – again make them feel important and make them get a taste of what your job is like; this will make your job easier and also they will understand the challenges you face and will support you more than if you impose some actions on them; dictatorship most of the times ends in a “blood bath” – this sounds war like, but you get what I mean – they will try desperately to sabotage your every decision and your image as a manager;



·         Whenever  you get the chance, show them your knowledge – if you got the promotion, then it was for a reason – identify your strengths (your manager or the promoting committee can help) and try to make these visible to the team – whether you have great decision skills, you are a great organizer, you are stronger and don’t fear a direct talk with the client, whatever it is, make sure the team know your strengths;



·         Be open minded and admit your mistakes if you make any. Accept constructive criticism and thank those team members that discuss openly with you about mistakes, change and solutions.





Please feel free to add any new suggestions to my list from your experience. I am looking forward to your comments.



Take care,


Geo

Who Is Better in Human Resources? Men vs. Women…

Since there’s a timeless dispute between men and women concerning who is better at something, I decided to fuel it as well by asking the challenging question of “Who is a better HR person – men or women?”  Tough one…

Well, to be able to decide upon that, let’s see what a real HR person should be like:

  • Should be sociable since work involves people every day;
  • Must like working with people;
  • Must be patient and understanding of others’ problems;
  • Must be empathetic and must easily sense people’s feelings;
  • Must see below the surface and by that I mean being able to read hidden body language, gestures, expressions below standard verbal language – people don’t always say what they mean – an HR person must be able to get that;
  • Must be well organized since the volume of work is quite high in all areas of HR;
  • Must be a good mediator quite often; since a lot of people have trouble communicating, HR must help them do that;
  • Must be a good listener;
  • Must be always ready to help;
  • Must be a good diplomat – do the job even if you don’t like the people you work with;
  • Must understand that inside the company, the employees are your clients and that clients’ needs come first – I really dislike this one, but it’s true unfortunately so you must deal with it; you know –client is king, client is always right and all that;

That’s more or less all there is to it. Foreign language skills or PC skills are useful, but not always top priority in this job. There are people who can help you with reporting or translations. Working with people is your main job.

And to make it more interesting, I would like to tell you about men and women from Alan Pease’s perspective. This is a fragment from one of my articles on www.lady-driver.com:

Allan Peasein Why men don't listen and women can't read maps (very smart and funny video showing years of experience in the field - you can find it on YouTube):
Women:

  • focus more on relationships and feelings rather than on facts; better social skills than men;
  • can't point North;
  • have a brain that is more complex;
  • are multitasking - can perform more simultaneous non-related tasks because their brain has more connections;
  • have poor sense of direction;
  • can't read maps; have the tendency to rotate them to face the direction they are traveling;
  • estimate distances poorly and need great exercise to improve; 
  • have parking issues and speed and distance estimation problems;
  • can use both hands simultaneously without much difficulty;
  • sometimes have difficulties telling left hand from right hand;
  • see better at short distances rather than long distances;
  • have good peripheral eye sight ranging up to 60 degrees;
  • can't look at information three-dimensionally - poor visual skills;
  • prefer to park in a large space and walk rather than squeeze the car in small dangerous spots.”

Some are not relevant, but I preferred to include all just for you to understand women better and look for Alan’s video.

Now, coming back, since there aren’t so many men in the field, women must be better, right? In all the companies I have worked for, I had only 2 men colleagues in HR out of around 20. Also, I have never been at a workshop or conference where there were more than 10% HR men. Well?

Women must be better since they have better communication and social skills. This however doesn’t mean that man should completely stay out. A lot of HR men are very good at what they do. But women rule in HR as men rule in jobs like air traffic controller, pilot or aerospace engineer. 

Just to make it fun, I have placed a small survey on the left of the article. Please reply with your opinion concerning this debate. Who do you think is better in HR? Men or women?

July 8th: Survey is closed - please find results below:

men vs women survey results
 

Thanks and take care,
Geo

Have You Heard of “Fast Food Hiring”? I’m Not Talking About Burgers…

I have recently came across this funny new term and decided to share it. At first it seemed funny but after a deeper analysis it seemed to me that this is not that funny especially considering the fact that it happens to recruiters more than it should – during my 10 years of experience in recruitment and selection, I have to admit that around 20% of the positions that I was supposed to fill were done through “fast food hiring”. This is a lot considering the consequences.

What is “Fast Food Hiring”? Thinking about fast food, it’s easy to understand what “fast food hiring” is. When you feel really, really hungry, you grab the bite that is closest to you, no matter the damages to your health – you accept what you can get fast and cheap, no matter how much time you get to fight later with the extra weight, heart problems and stomach ache. In a company, your managers ask you to fill a position very fast, under stress, with high pressure allowing you to accept any candidate that meets as many requirements as possible considering the short time available. What happens then? You find out after a while that the candidate is not that great, that he has some hidden issue you didn’t investigate enough. Of course, exceptions are possible – you may be lucky to find someone great, but in most cases insufficient testing and investigation leads to inappropriate hiring. 

Pluses and Minuses of “fast food hiring”:
·         Pluses:
o   Position gets filled very fast, operations can move on;
o   Your task as a recruiter is done, you can get back to your other tasks;
o   Even if the new employee doesn’t meet all requirements, at least the team has a new colleague who can start taking a few of their tasks – as many as he can and as efficiently as a new employee can;
To be honest, that’s more or less all I could think of; no matter how hard I tried to find more.
·         Minuses:
o   Most of the time the new employee doesn’t meet all requirements and he needs additional training and additional time from the manager of the team and colleagues to become functional;
o   Since he will learn slower, the team will be able to function at full capacity after a longer time;
o   New employee may prove not motivated enough and may leave the team sooner than expected, the position becoming available again; this means a new recruitment process, new trainings, more time and money wasted;
o   Insufficient testing and interviewing may lead to hidden flaws that could be really serious: an employee with insufficient knowledge, with personality issues and problems to integrate within the team, a criminal record, medical problems, unexpected disciplinary matters, you name it;
o   Tensions may appear within the team when the old team members are introduced to someone new that should help them but instead is difficult to handle, to train, that lacks knowledge and needs too much time invested to become functional;
o   The manager may lose the team’s respect and support when they see what new member he has decided to hire – I know it’s tough and not nice, but people are cruel to others when their own time and money are affected – they may need to stay overtime to help the new guy do his work and they may not appreciate it, blaming the manager for the situation;
o   On the long term, the company loses money due to extensive training and time needed by the new employee to become fully efficient – and even more if he decides to leave after discovering that the job is not suitable for him; this happens often with “fast food hiring”;

Why does “fast food hiring” become necessary sometimes? Considering these reasons may help managers avoid them:
o   Fast, unplanned increase in operations which leads to a certain number of positions being open over night;
o   New contracts being signed fast without proper communication between HR and Sales; HR doesn’t find out on time about new positions and contractual terms force them to fill the positions fast;
o    Unexpected attrition/turnover – key members of the team decide to leave unexpectedly and they need to be replaced fast – this can be sometimes foreseen and avoided by proper communication between managers and the team members;
o   Poor communication between HR and Operations who know about people leaving or increase in number of team members, but don’t start working together on time to fill the positions – either Operations don’t tell soon enough or HR don’t communicate recruitment time frames or don’t start recruitment on time;
o   Positions difficult to fill – rare requirements that are not always available on the market like special languages or technical skills – when deadline gets closer, manager may be forced to accept anything due to time constraints;
o   Improper Induction training for new hires or improper communication of contract details – the new employee may find out details he may not like after getting hired and may decide to leave on the spot (legal specifications allowing that most of the times), the position becoming available sooner than expected and needing a new candidate no matter what;

How to avoid “fast food hiring” – considering the minuses mentioned above, I support the idea that this type of hiring must be avoided as much as possible. It must remain an exception not a rule in hiring techniques:
o   Planning, planning, planning – don’t leave things to chance, plan ahead all the resources you may need as a manager;
o   Good communication between HR and hiring manager – always decide together what is there to be done in order to always have the best resources on time;
o   Proper Induction training and proper communication of contract terms for all new hires;
o   Proper market research in order to make sure that resources are available within a certain area – if they are not and still they need to be hired, training must be considered.

That’s all for now. Any thoughts you may have on the matter or any of your own experiences you may like to share, please feel free to comment.

Take care,
Geo